Privacy Policy

Last Updated: August 13, 2026

Prime Tree Care Service ("Prime Tree Care," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, and the choices available to you. By using this website or submitting a form to request an estimate, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, phone number, email address, property zip code, service requested, and any details you include in our contact or estimate request form.
• Information collected automatically — such as your IP address, browser type, device type, pages visited, and general location, gathered through standard website analytics.
• Communications — records of calls, emails, or messages you send us in connection with a service request, including any photos or property details you choose to share.

2. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and schedule on-site assessments
• Communicate with you about your service request, appointment, or ongoing project
• Provide customer support and answer questions about our services
• Improve our website, services, and customer experience
• Comply with legal obligations and protect against fraudulent or unauthorized activity

We do not use the information you submit to make automated decisions that have a legal or similarly significant effect on you.

3. Contact & Estimate Forms

Our website's contact and estimate request forms are processed through Formspree, a third-party form-handling service. When you submit a form, the information you enter (name, phone, email, zip code, service type, and project details) is transmitted securely to Formspree and forwarded to our team via email. Formspree's own privacy practices govern their handling of this data in transit; you can review their policy at formspree.io/legal/privacy-policy.

4. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to understand how visitors use our site and to improve performance. These may include standard analytics tools that collect aggregated, non-identifying usage data such as page views and session duration. You can disable cookies through your browser settings; doing so may affect some website functionality but will not prevent you from contacting us directly by phone.

5. How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

• With service providers who help us operate our business, such as our form-processing provider (Formspree), scheduling tools, or email service — solely to help us respond to and fulfill your request
• If required by law, subpoena, or legal process, or to protect the rights, property, or safety of Prime Tree Care, our clients, or others
• In connection with a business transfer, such as a merger or acquisition, in which case information may be transferred as part of that transaction

6. Data Security

We take reasonable administrative and technical measures to protect the information you provide from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information submitted through our website.

7. Data Retention

We retain the information you submit for as long as reasonably necessary to respond to your inquiry, complete a requested service, and maintain business records for legitimate operational or legal purposes. If you would like us to delete information we hold about you, contact us using the details below and we will honor reasonable requests where we are not otherwise required to retain that information.

8. Your Choices & Rights

Depending on your location, you may have rights regarding your personal information, which can include the right to request access to, correction of, or deletion of the information we hold about you, and the right to opt out of certain communications. To exercise any of these rights, contact us using the information in the section below and we will respond within a reasonable timeframe.

9. Children's Privacy

Our website and services are intended for adults seeking tree care services for residential or commercial properties. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out to us directly: